Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Our Commitment to Your Privacy
At Le Grande Banquet Hall, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.
We believe in transparency and keeping things simple. We only collect the minimal information necessary to provide you with our venue rental and event planning services.
Effective Date: 7/6/2025
Information We Collect
We Keep It Simple
We only collect personal information when you voluntarily contact us through our booking inquiry form. We don't use tracking cookies, analytics that identify you personally, or collect data from third parties.
Contact Form Information
When you fill out our contact form to inquire about booking our venue, we collect:
- Name: Your full name to address you properly
- Email Address: To respond to your inquiry
- Phone Number: To contact you about your event
- Event Details: Event type, date, guest count, and preferred venue
- Message: Your specific questions or requirements
Website Usage Information
We may collect basic, non-personal information about your visit to our website, such as:
- Pages visited on our website
- Time spent on our site
- General location (city/state level only)
- Device type (mobile, desktop, etc.)
This information is collected anonymously and cannot be used to identify you personally.
How We Use Your Information
Simple Purpose
We use your contact information for one primary purpose: to respond to your booking inquiry and help you plan your event. That's it.
Specifically, We Use Your Information To:
- Respond to your venue booking inquiries
- Provide information about our services and availability
- Schedule consultations and venue tours
- Send you quotes and proposals for your event
- Coordinate event planning and logistics
- Communicate about your booked event
We Do NOT Use Your Information To:
- Send marketing emails or promotional materials
- Sell, rent, or share your information with third parties
- Create detailed profiles about you
- Track your online activity across other websites
- Store your information longer than necessary
Information Sharing and Disclosure
We Don't Share Your Information
We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes. Your information stays with us.
Limited Exceptions
We may share your information only in these specific circumstances:
- Service Providers: With trusted vendors who help us provide services for your event (caterers, florists, etc.) - only with your explicit consent
- Legal Requirements: If required by law or to protect our legal rights
- Business Transfer: In the unlikely event of a business sale or transfer
Data Storage and Security
How We Protect Your Information
- We use secure, encrypted connections for all data transmission
- Access to your information is limited to authorized personnel only
- We regularly review and update our security practices
- We don't store sensitive payment information on our servers
Data Retention
We keep your contact information only as long as necessary to provide our services and fulfill our business obligations. Typically, this means:
- Inquiry information: Until your event is completed or you inform us you're no longer interested
- Event records: For tax and business purposes, as required by law
- We regularly review and delete outdated information
Your Rights and Choices
You have the right to:
- Access: Request to see what information we have about you
- Correct: Ask us to update or correct your information
- Delete: Request that we delete your information
- Withdraw Consent: Ask us to stop using your information
- Data Portability: Request a copy of your information
To exercise any of these rights, simply contact us through our website or call us directly. We'll respond to your request promptly.
Cookies and Website Technology
We use minimal website technology to ensure our site functions properly:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Anonymous information about how our website is used
- No Tracking: We don't use advertising cookies or cross-site tracking
You can disable cookies through your browser settings, though this may affect some website functionality.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Le Grande Banquet Hall
Chester, PA
Website: legrandbanquethall.com
Email: security@legrandebanquethall.com
Contact us through our website contact form or email for privacy-related inquiries
Privacy Policy Summary
What We Collect
Only basic contact information when you inquire about booking our venue - name, email, phone, and event details.
How We Use It
Solely to respond to your booking inquiry and help plan your event. No marketing, no selling your data.
Who We Share With
No one, except event service providers with your explicit consent or when required by law.
Your Control
You can access, correct, or delete your information at any time by contacting us directly.
Last updated: 7/6/2025